At BM Gold Sdn. Bhd., we aim to ensure utmost satisfaction with every durian purchase. In instances where durians are deemed defective or damaged upon delivery, we offer a hassle-free return and refund policy. Please review the details below:

1. Customers must notify us of any defective or damaged durians within 24 hours of delivery by contacting our customer service team at +6012-248 3115.
2. Proof of the defect or damage, such as clear photographs and videos, your name, contact number, and order number must be provided to initiate the return process.
3. Refund and exchange can only be arranged under the following conditions:
   • If the durian is in sour or rotten condition, subject to approval; or
   • If the durian is damaged during the delivery process
4. Once the defect or damage is verified, a refund will be issued to the original payment method used for the purchase.
5. Refunds will be processed promptly, typically within 7 to 14 days.
6. We prioritize the quality and freshness of our durians and take stringent measures to ensure they are in optimal condition upon delivery.

   If you have any concerns regarding the quality of your durians, please reach out to us immediately so that we can address the issue.

7. For inquiries about our return and refund policy or assistance with a return, please contact our customer service team at +6012-248 3115.

We appreciate your trust in BM Gold Sdn. Bhd., and we are committed to providing you with the highest quality durians and excellent customer service.